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Welcome to the Lighthouse Depot®
FAQ (Frequently Asked Questions) Page!
Question: I would like to change my email address.
Answer: Log onto the site with your username and password, and then click "Join/Edit" at the top of any page.
Link: http://www.lhdepot.com/join.cfm
Question: I would like to change my mailing address.
Answer: Log onto the site with your username and password, and then click "Join/Edit" at the top of any page.
Link: http://www.lhdepot.com/join.cfm
Question: I received your newsletter, but it was blank.
Answer: Either you did not wait long enough for the whole newsletter to display, or else your mail program does not support HTML formatting in email messages. Try again but wait twenty seconds or so to see if it loads properly. If it doesnt, you can select "Plain text" as your choice in your user data area. After logging onto the site, go to the "Join/Edit" area and scroll down to the part about email, where it says "Do you want HTML formatted emails (ie. with graphics embedded?)" Select "No, I want plain text messages."
Link: http://www.lhdepot.com/join.cfm
Question: How can I unsubscribe from your email mail list?
Answer: Click on the link below to read about our email policies. The page explains why we email, who we mail to, how you can choose how you want your email to be treated, and how to unsubscribe to our mailings.
Link: http://www.lhdepot.com/Emailpolicy2.cfm
Question: I have an idea for a story. Who should I send it to?
Answer: You should contact Tim Harrison at timh@lhdepot.com
Link:
Question: I found a broken link or graphic on the site. What do I do?
Answer: Contact the webmaster using the link below.
Link:
Question: I found an error in a story in your online Lighthouse Digest magazine. What should I do?
Answer: Contact the editor, Timothy Harrison.
Link:
Question: I want to link to your website. What should I do?
Answer: Feel free to include any links to our website. You can link to the home page, www.lhdepot.com, or most pages on the site. Be careful... some of our pages are dynamic, and may generate an error. So test the link before you publish it!
Question: I get an error saying there is a problem with my phone number. What should I do?
Answer: In the phone number fields, use NUMBERS only. No parenthesis, dashes, hyphens, or letters.
Question: Can I reprint something from your site, or copy it onto my site?
Answer: You may link to our site. You may not, however, simply copy and reuse any text or graphics from our site. If you want to do so, you must contact timh@lhdepot.com for questions regarding copyright and permissions.
Question: I can't seem to change my address info on my public profile at www.lhdepot.com. What can I do?
Answer: To change name and address on your profile, just log onto the site with your username and password, and click on "Join/Edit". From there you can edit your user data, and that data will update your profile information.
Question: Can I submit an event to your calendar?
Answer: Yes, you can automatically submit to our calendar. Just click on the link below. Please note, it may take several days before we can approve the event. Also, we reserve the right NOT to publish an event if we feel it is inappropriate for our calendar or potentially offensive to our membership.
Link: http://www.lhdigest.com/usercalendar/addtocalendar.cfm
Question: Can I post a commercial notice on your forums?
Answer: No, the forums are a free service provided by Lighthouse Depot to our membership. They are not intended for commercial use. Commercial notices will be deleted if posted.
Link: http://www.lhdigest.com/eForum/eForumMaster.cfm
Question: I found an error on your Lighthouse Explorer Database. What should I do?
Answer: Contact our Explorer Editor, Jeremy D'Entrement.
Link:
Question: I didnt get a email verification of my order.
Answer: If you didn't receive a verification within 24 hours of your order, then an error has probably occured. Email us at support@lhdepot.com and let us know; we will research it and get back to you.
Link:
Question: I got an error while trying to order. What do I do?
Answer: If you get an error message, always fill out the comment section, give us your email address, and press "Submit"... otherwise we won't be able to troubleshoot it for you.
Question: I can't find a product online but I know it is in the print catalog. How do I order it?
Answer: If it's in the print catalog, it SHOULD be online... but sometimes something gets missed. Try entering the product number or SKU (a five digit number you will find next to the product in the catalog) into our search form on the left hand side of the web page. If that doesnt find the product for you, send us an email to support@lhdepot.com
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Question: I get more than one copy of your email newsletter sent to me. Why is this and how can I fix it?
Answer: This happens when a user enters him/herself into our database more than once. For instance, you might forget your password, so you just join up again. Now we have two copies of your data, and your email address is now in our system twice. So you will get two copies of any mailing. To fix this, just email us and we will delete one of the entries.
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Question: I got two identical emails from you. Why is this and how can I fix it?
Answer: This happens when a user enters him/herself into our database more than once. For instance, you might forget your password, so you just join up again. Now we have two copies of your data, and your email address is now in our system twice. So you will get two copies of any mailing. To fix this, just email us and we will delete one of the entries.
Link:
Question: I get a message saying "username or password already taken" but I know I entered my password correctly. What's happening?
Answer: We changed our system in February 2001. Prior to this, the combination of your username and password had to be absolutely unique. Now your password by itself must be completely unique. As a result, a small number of users will be required to select a new password when they get this message. If you can access your user data, just change your password. If you can't access your data, email the webmaster and we will select a new password for you and send it to you.
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Question: Can I send a greeting card from your site?
Answer: You bet you can!
Some web sites have made their entire business out of sending e-cards for you. Go to one, and they might have 50, or 500 free e-cards to choose from. Did you know that Lighthouse Digest has literally thousands, maybe even tens of thousands of e-cards you can send?
Thats right - every picture in our Lighthouse Explorer Database can be sent as a card! And every picture on file, more than five years worth, from Lighthouse Digest Magazine Online can be sent as a card as well!
It's pretty easy, but like a lot of cool things on our web site, it might take you years to find!
Here's how you do it...
Through the Lighthouse Explorer Database (www.lhdepot.com/explorer.cfm):
1) Go to the lighthouse of your choice in the database, either by typing its name into the search box on the left side of the page, or by clicking on the alphabetical list and selecting it from the list for that letter that appears.
2) Click on the link under the picture to enlarge the picture (if it doesnt have a picture, well you cant send it as a card then, can you?) NOTE: If there are two links under the picture, select the smallest one. You cannot send a high resolution picture, because some of them are so large they could take a very, very long time to send!)
v 3) At the top of the next page above the picture of the lighthouse, will be a link "Send this photo as a greeting card!" Click on it.
4)Select the background for the card (if you have trouble seeing these it is because they are very light, and may not show up on monitors showing less than 65,000 colors) and the font for the card (Times or Arial) and enter your message.
5) IMPORTANT: You must fill out ALL the fields or it will not send correctly, you will just get an error. Include your first and last name, your email, the first and last name and email of the person you are sending the card to, the subject line, and the message you wish to send.
6) Click "Finished"
7) If you did it correctly, you will receive this message:
"Congratulations. Your friend has been notified that they can pick up their card. You can return to the database by clicking here."
Your friend will receive an email with this information:
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Hi there!
John Doe has created a lighthouse greeting card just for you!
You can collect it by going to this link:
http://www.lhdepot.com/GreetingCard/CardPage.cfm?email=jdoe@aol.net&key=2524
Enjoy!
The webteam at Lighthouse Depot
This is a free community service provided by Lighthouse Depot and Lighthouse Digest Magazine."
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Once your friend reads the email and click on the link, they will be able to see the picture, and your message.
(To send a photo from Lighthouse Digest Online, its basically the same. Just open a story with a photo, click to enlarge the photo, and select "Send this photo as a greeting card!" Then follow the same instructions as described above.)
You can use this as often as you like! Its a great way to send a friend a great lighthouse photo, let them know about what you found on our site, or just to let someone who loves lighthouses know that you've been thinking about them.
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